Textbook Reading

       Chapter 8

       Chapter 10 pp. 310-311 (Headings)

Articles to Read

1.    How to Give Bad News

2.    4 step process of bad news PPT only

3.    Appeals

4.    How to Highlight Information

5.    Highlighting Example 1

6.    Highlighting Example 2

            Reminder: In Class Group Activity

Case Study: Bad News Case       Instructions for Bad News Case

             Print out Evaluation Sheet for Bad News Case