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CUSTOMER ORDER MANAGEMENT

Sales Basics

In sales organization 1000, sales and distribution transactions can be carried out through all distribution channels and for all divisions. In sales organization 2000, products of both division 01 and division 02 are only sold through distribution channel 10. In sales organization 3000, only products of division 01 are sold, and only through distribution channel 10.

Sales Organization

Every sales organization stands for a selling unit in the legal sense, being responsible, for example, for product liability and other recourse claims made by customers. Each business transaction is processed within a sales organization.

Distribution Channel

Typical distribution channels are, for example, wholesale trade, retail trade, industrial customers or direct sales from plant.

Division

. Product groups, i.e. divisions, can be defined for a wide-ranging spectrum of products. For every division you can make customer-specific agreements on, for example, partial deliveries, pricing and terms of payment.

Sales Area

A sales area is defined as a combination of sales organization, distribution channel and division.

Business Partners

The term Business Partner is used in SAP to refer to both Vendors and Customers.

Material

Products and services are combined in the SAP R/3 System under the term material. All information necessary for the management of a material and its stocks, as well as its use, is maintained in the so-called material master record. This includes, for example, data on purchasing, on sales and on storage.

Document Flow

The flow of events starts from a customer inquiry or a sales contact, followed by a price quotation. The same document is used throughout the SAP process to handle shipping and posting to the accounting records

A Sample Sales Transaction

To complete a sales order to an existing customer, follow the menu path below and enter the data on the screen.

Logistics>Sales and Distribution>Sales>Order>Create



Hit the enter or green arrow


Fill in the data and hit the save icon. The blue bar on the bottom of the scrren will display the order number created by the system, in this case 16559. To check the details of the order


Logistics>Sales and Distribution>Sales>Order>Display


Enter the order number and hit enter or green arrow