2002 by
Prentice Hall, Inc.
14-28
Knowledge
Management and Sharing
nFour stages
that represent what people do with
knowledge:
nKnowledge creation and
capture: generating knowledge
nKnowledge organization
and categorization: creating best practices knowledge bases or metadata indexes
nKnowledge distribution
and access: push-pull
nKnowledge absorption and
reuse: getting knowledge into people’s heads