2002 by
Prentice Hall, Inc.
14-6
nThe
Roles Documents Play
nFour fundamental roles for documents in organizations:
§As a product,
or support for a product
§As a
fundamental mechanism for communication among people and groups within
an organization and between organizations
§As the primary
vehicle for business processes
§As an important
part of organizational memory
Documents:
Definition and Scope (cont.)