2002 by
Prentice Hall, Inc.
13-3
I. What are Group Support Systems?: Key Differences Between GSS, GDSS
nCommunication: the transmission of information from one person to another or several others; and interaction: repetitive, back-and-forth communication over time
nDecision making or
problem solving: members of a group reach a decision or form a consensus; encompasses communication, to aid coordinating activities