2002 by 
 Prentice Hall, Inc.
  
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 nOperating Environments:
 collection of software layers
 defining environment within which user gets things done on the computer.  It includes functions that have been performed by the operating system, plus a set of “middleware,” plus the “look and feel” of the user interface
nIntegrated Office
 Suites: final piece of technical infrastructure. 
 They have been around in the form
 of DEC’s All-in-1, Wang’s Office, IBM’s Professors and Office Vision, and HP Desk.  New ingredient is UNIX
 “Platforms” for Group Support Systems