2002 by
Prentice Hall, Inc.
13-14
nCompanies
want to “manage” knowledge
ntacit knowledge exists within a person’s mind and is private and unique to each person; explicit knowledge
has been articulated,
codified, and made public; ex. “The Rudy Problem.”
nDiscovering
“who” has the problem is a step in the right direction. Create
environment that supports knowledge sharing
and emergence of knowledge brokers.
nSuccessfully
transferring knowledge depends 90% of having the right culture, and 10% on technology.
nBuckman Labs case online forums capture information,volunteer experts identify valuable
knowledge and streams of
reasoning-build knowledge base.
Why are Group Systems Important?