2002 by
Prentice Hall, Inc.
11-5
Supporting End Users: Training and Education Needs
Users
need five types of education and training
1. Information systems
concepts: End users focus on literacy and how things are done by the computers
2. Quick start: End users need a way of quickly learning how to use a new machine, application, device, or service
3. Refresher aids: end users need to remember
how to perform certain operations