Copyright 2002 by
Prentice Hall, Inc.
10-18
Measuring Systems Benefits:
The Roles of IS
nHelp other departments do their job better: “support systems” with the goal to increase organizational efficiency nCarry out a business strategy: e.g., CAD systems that customers and suppliers can use together to design custom products. Differ from support systems because they are used by customers nAs a product or service as the basis for a product or service: e.g., testing or design software that a company sells to another firm