Copyright 2002 by
Prentice Hall, Inc.
10-21
nIT benefits cross organizational levels, sources of value
nIndividual
nDivision
nCorporation
n
nImpact focus of an IT investment extends to
nEconomic performance payoffs - market measures of performance
nOrganizational process impacts - process change
nTechnology impacts - key functionality
n
nCombine views to form a 3 x 3 matrix
Measuring Systems Benefits