Copyright 2002 by
Prentice Hall, Inc.
10-21
nIT
benefits cross organizational levels, sources of value
nIndividual
nDivision
nCorporation
nImpact
focus of an IT investment extends to
nEconomic
performance payoffs - market measures of performance
nOrganizational
process impacts - process change
nTechnology
impacts - key functionality
nCombine
views to form a 3 x 3 matrix
Measuring
Systems Benefits