Copyright 2002 by
Prentice Hall, Inc.
10-19
Measuring
Systems Benefits
nMeasuring Organizational
Performance: Meeting deadlines and milestones, operating within budget, and doing quality work. Performance measures internal efficiency of operations.
nMeasuring Business
Value: Deals with marketplace goals, they must have a direct impact on the company’s relationships with customers, clients, or suppliers; e.g, sales/customer.
nMeasuring a Product or
Service: An IS offered as a product or service to produce revenue, e.g., ROI.