Copyright 2002 by
Prentice Hall, Inc.
8-13
Recommendations
to manage day-to-day interactions:
n Manage expectations, not staff
n Realize that informal ways of working may disappear
n Loss of informal ways of working may add rigor
n Integration of the two staffs requires explicit actions
n The best way to manage day-to-day is communicate frequently
Managing Outsourcing:
Day-to-Day Working
Day-to-Day Working