Copyright 2002 by
Prentice Hall, Inc.
8-9
nFigure 8-2
Shows how IT has moved from the
more traditional professional services category to outsourcing.
Changes:
nIS Management loses an increasing amount
of control
nVendors take more risk
nVendors’ margins improve
nChoosing the right vendor becomes more
important
Outsourcing Information Systems Functions: Customer-Vendor