Copyright 2002 by
Prentice Hall, Inc.
4-5
2. Critical Success Factors
nFor each executive, CSF’s are the few key areas of the job where things must go right for the organization to
flourish.
nFewer than 10 per executive
nTime dependent (must be reexamined)
nFour sources: industry the business is in, company itself within industry, environment (consumer trends), and temporal organizational factors (inventory)