n“Strategic
use” of IT is defined as “having a significant,
long-term impact on a firm’s growth rate,
industry, and revenue.”
nHistorically,
the strategic use of IT has followed an
evolution from improving internal processes and structures of a firm, to improving the products, services, and relationships with its customers, and then with its partners.
nThese
evolution stages are characterized as:
nLooking
inward
nLooking
outward
nLooking
across