The Importance of IS Management

Prentice Hall, Inc.

2-37

§The main responsibility for managing the use of IT needs to pass to the line, while the management of the IT infrastructure is retained by the IS group.

§It is reflected in the following saying:

1.“We used to do it to them”-IS required end users to obey strict rules for getting changes made to systems, submitting job requests, etc.

2.“Next, we did it for them”-IS moved to taking a service orientation.

3.“Now, we do it with them”-which reflects “partnering”.

4.We are moving toward teaching them how to do it themselves”.

§To achieve this transformation, CIOs must play a leadership role in their enterprise and develop partnerships with senior management, internal and external customers, and suppliers.

Conclusion