The Importance of IS Management

Prentice Hall, Inc.

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§A major set of partnerships revolves around internal and external customers of the IS function.

§The organization’s customers, who buy services and products, are becoming customers of the IS function.

§The first job is to build credibility with business peers, at all levels.

§This is happening most often in companies that use multifunctional teams to run systems projects.

§Peer-to-peer working can break down stereotypes, improve relationships, and hopefully lead to a “partnering” mentality, which seems to be the goal of the IS departments these days.

6.2 Nurture Relationships: Relationships with Customers