Copyright 2002 by
Prentice Hall, Inc.
2-28
§There are four approaches to exploring the
present:
1.Ask: What bothers you more about the organization? When people are (or are not) working well with one another, what seems to be going on?
2.Try participation by involving people inside and outside the firm to uncover their top 10 irritants
and their top 10 best
experiences.
3.Clarify the vision, perhaps by meeting with subordinates to study the data and stories in
detail, to refine shared views
and values.
4.Listen.
Visions are seldom original.
4.5 Create a Vision of the Future and Sell It: Exploring
the Present