1	The Importance of IS Management Chapter 1 Information Systems Management In Practice 5E McNurlin & Sprague
2	A Little History U.S. passed from the industrial era to the information era as early as 1957. The number of U.S. employees whose jobs were primarily to handle information surpassed the number of industrial workers.
3	The Organizational Environment The External Organizational Environment IT allows information to move faster, thus increasing the speed at which events take place and the pace at which individuals and organizations respond to events. The Internal Organizational Environment Outsourcing and Strategic Alliances Examining types of work that should be done internally or externally by others The Demise of Hierarchy Hierarchical structures cannot cope with rapid change.
4	The Technology Environment It “enables” advances in organizational performance. Hardware Trends Batch processing predominant; on-line systems emerged later 1980s: Advent of personal computers Client-Server computing: “Client” machine user interfaces with “Server” on holding the data and applications
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10	The Mission of Information Systems Early days: “paperwork factories” Objectives of information systems defined by productivity measures MIS era: produced reports for “management by exception” for all levels of management Improve the performance of people in organizations through the use of information technology Performance improvement: a goal based on the outcomes Focus is the people Resource for this improvement is IT
11	A Simple Model Some applications, such as Web page development, database management, and spreadsheet manipulation, are developed and used by employees.
12	A Better Model The Users Activities are well defined Efficiency Handling data Measured by results Figuring out how to attain goals Handling concepts, not data The wave of the future is applying IT to goal-based activities, where the enterprise is more important than the process.
13	IS Management Four major components: The technology Information workers The system development and delivery function The management of the IS function
14	Case Example: Mead Corporation The 1990s: Implement Vision 2000 Mainframe would continue to be the best platform for large-volume transaction systems requiring massive computing power; could become an enterprise server; consistent with the adoption of an enterprise wide client-server application Integration of voice, image, and video at desktops; higher capacity networks are needed
15	Case Example: Mead Corporation The 1990s: Implement Vision 2000 Unit costs of technology will continue to decline; overall IT usage at Mead would increase PCs present a hidden cost Technology advancements would increase; challenge is to balance the need for standards while keeping up with the pace of change