ARTICLES TO READ & STUDY
JOBS
A Model of Comm.
Mountain of Misunderstanding
Filter of the Mind
3 characteristics/4 steps of
Communication
Listening
Channel Richness Chart
9 Keys to Effective Listening
How to Answer Difficult Questions
How to Reach Different Audiences
Methods of Organization
Appeals
Baba Shismo's
Evaluation Sheet
How to make your meeting a success,
rather than a mess
The 5 Ps of Presentations
How to make a Good First Impression
Credibility
What Just Went Wrong
“Rumor Management”
How to Give Bad News
Baba Shismo's Restaurant case
Instructions for Group work on
Don’t Be Shi Coffee Case
Short Report Format
How to Highlight Information
EXAMPLE of highlighting
6 Common Errors of Oral Reports
Short Report
Rumor Management
Presentation Survival Tips.
Gestures
Robbery case
