ARTICLES TO READ & STUDY
JOBS
A Model of Comm.
Mountain of Misunderstanding
Filter of the Mind
3 characteristics/4 steps of Communication
Listening
Channel Richness Chart
9 Keys to Effective Listening
How to Answer Difficult Questions
 
How to Reach Different Audiences    
 
Methods of Organization
 
Appeals
 
Baba Shismo's Evaluation Sheet
 
How to make your meeting a success, rather than a mess
 
The 5 Ps of Presentations
 
How to make a Good First Impression 
 
Credibility
 
What Just Went Wrong
 
“Rumor Management”
 
How to Give Bad News 
 
Baba Shismo's Restaurant case
 
Instructions for Group work on            Don’t Be Shi Coffee Case  
 
Short Report Format 
 
How to  Highlight Information
EXAMPLE of highlighting
 
6 Common Errors of Oral Reports
 
Short Report
 
Rumor Management
Presentation Survival Tips.
 
Gestures  
Robbery case