Questionnaire

Questionnaire
for the KFUPM Library use and Services

The Library Affairs Committee at KFUPM would like to evaluate the library services and to get a first hand feedback from the users. It will be highly appreciated if you spare a few minutes to answer the questions below. This will help in improving the services rendered to you by the KFUPM Library. Please check the appropriate answer.

Please indicate your status:

Faculty Staff Graduate Student Undergraduate Other

On the average, how many times you visit the library per month?

More than 8 times 4 – 8 times 1 – 3 times Not at all

I usually go to the library for the following reasons:

To search references To check out books To use the CD-ROM databases
To read for pleasure For searching OPAC For other services

Rate the following holdings: (E=>Excellent, VG=>Very Good, G=>Good, F=>Fair, P=>Poor)

	E	VG	G	F	P
Books
Journals and proceedings
Reference materials
Non-print materials (microfiche, microfilms)
Full text CD-ROM databases
Bibliographic CD-ROM databases
Reading material (magazines, newspapers etc.)

As far as library services are concerned, please rate the following: (E=>Excellent, VG=>Very Good, G=>Good, F=>Fair, P=>Poor)

	E	VG	G	F	P
Working days
Opening hours
Friday and holiday hours
The number of seats in the reading areas
The number of forms to fill for various services
Catalogue updates
The possibility of consulting other libraries’ catalogues
The assistance of library staff
The possibility of consulting historical material
Book borrowing duration
The interlibrary loan service
Shelving of books, periodicals, etc.
Library internal environment (air, lighting, etc.)

As far as library and archival services are concerned, please rate the followings: (E=>Excellent, VG=>Very Good, G=>Good, F=>Fair, P=>Poor)

	E	VG	G	F	P
Access to the internet within the building
Availability of on-line assistance
On-line finding aids or specialized catalogues
Saving one’s own work in digital form
Accessing an on-line archive enriched by indexes and a visual representation of the documents
Accessing both archival and bibliographic references
Remote printing of electronic data
Remote loan service
Querying databases through the Web

Approximately how many times have you used the CD ROM facility during the last year?

More than 8 times 5 – 8 times 3 – 4 times 1 – 2 times Not at all

Indicate your feelings as the use of the CD ROM facility:

Very satisfied Satisfied Somewhat satisfied Dissatisfied
I do not use the CD ROM system

How would you rate the overall library services?

Excellent Very Good Good Fair Poor

10.	If you have any other comments, please write them below:

THANK YOU