MOUNTAIN of Misunderstanding
Another BARRIER to Effective, Clear Communication.
The “MOUNTAIN” prevents the Receiver from seeing the information that the Sender must communicate clearly. This is exactly the dilemma facing the listener or reader as well. He cannot “see” into the mind of the speaker or writer, so he must depend on the sender’s communication skills. In turn, the Sender (who views both sides of the Monolith) must realize the problematic situation of the Receiver and adjust his message accordingly.