Textbook Reading

      Chapter 3    pp. 80 88, Business Meetings

                            pp. 67 - 71, Nonverbal Communication

      Chapter 11  p. 368,      Answering Questions


Articles to Read

1.   Gestures

2.   How to Answer Difficult Questions

3.   How to Make Your Meeting a Success



Start preparing your memo for Case Study:  Bad News Case    

                                   Instructions for Bad News Case


Discussion about Hygiene and Blank Demo & "B" on keyboard

    Write out your Introduction Slide


    Non-Verbal Terms