Textbook Reading

      Chapter 3    pp. 80 – 88, Business Meetings

                            pp. 67 - 71, Nonverbal Communication

      Chapter 11  p. 368,      Answering Questions

Articles to Read

1.   Gestures

2.   How to Answer Difficult Questions

3.   How to Make Your Meeting a Success

Reminder: 

Start preparing your memo for Case Study:  Bad News Case    

                                   Instructions for Bad News Case

Discussion about Hygiene and Blank Demo & "B" on keyboard

    Write out your Introduction Slide

Review

    Non-Verbal Terms

• Kinesics - hands and arms

• Posture - standing and sitting

• Oculistics - Eyes

• Facial Movements - smile, frown etc..

• Physical Appearance - height, weight, age, gender, clothes, objects (watch, pen, etc.), Attractiveness

• Physical Related to - odors/smells good and bad, cleanliness, style, hygiene (health/cleanliness of all parts of body)

• Voice - Tone, volume, speed, pitch

• Time - difference between high/low context cultures: high elastic, low fixed

• Touch  - Haptics (high context = acceptable), (Low context = not acceptable or more complex situation)

• Proxemics - space & territory, people, place objects set up, distance, relationships. The higher the context, the closer you can stand to the other person without causing a problem.