Thamer
Al-Rugaib
ABSENCE OF PROCEDURAL
GUIDANCE
•A Detailed
procedure, which explains exactly how a
user is to use a system
based on required function, is not effective.
•A better approach is the conceptual
model, in which users are presented with how the systems are organized and how they
work.
•This manual becomes like a real
map where the user is able to perform more complex task in involving all the steps needed to
perform a task.
•This empowers users to solve
problems on their own and dramatically improves user proficiency and satisfaction with the system.
FACTORS THAT AFFECT THE UTILIZATION OF IT IN THE AE OFFICES