Thamer
Al-Rugaib
ABSENCE OF PROCEDURAL GUIDANCE
•Known
also as Quality and procedure
manual
•Defines
procedures and methods
•Contain
information regarding:
•Organizational
objective and responsibly
•Quality
policy statement
•Extant
of application of the quality management programs
•Organizational
procedures
FACTORS THAT AFFECT THE UTILIZATION OF IT IN THE AE OFFICES