DON’T BE SHI Coffee House
CASE
Group ______ with Group _____
As Manager: _____ Group ____
As Employees: ______
LETTER ready.
Following steps of BAD NEWS
strategy
Step 1 -- buffer
Step 2 – facts, say bad
news
Step 3 -- compensation
Step 4 – thank you, point
to future
Content of the Case
Dealing with Questions
ORAL Follow up after Q&A during meeting
(repeat your main message)
Meeting Score _____ Writing Score ______ TOTAL = _____/100
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