1
|
- Chapter 15
- Information Systems Management In Practice 5E
- McNurlin & Sprague
|
2
|
- Four goals for thriving in the new work environment:
- Leverage knowledge globally
- Organize for complexity
- Work electronically
- Handle continuous and discontinuous change
|
3
|
- Processes Rather Than Functions
- Self-Organizing Rather Than Designed
- Examples of self-organization:
- Batman Returns: computer-generated bats flocking through Gotham City
- Loren Carpenter: order-from-chaos
- Ten Rules for the New Economy: game more sophisticated
|
4
|
- The self-organization point-of-view
- Requires taking the perspective of “organizing-as-a-process” rather
than “organization-as-an-object”
- Self-organizing systems create their own structure, patterns of
behavior, and processes to accomplish their work
|
5
|
- Communities Rather Than Groups
- Communities are the critical building blocks of a knowledge-based
document
- Three reasons:
- People, not processes, do the work
- Learning is about work, work is about learning, and both are social
- Organizations are webs of participation
|
6
|
- The Learning Organization
- An organization and its people must master the following five basic
learning disciplines:
- Personal mastery: lifelong learning
- Mental models: deeply ingrained assumptions, generalizations, and
images that influence how people see the world and what actions they
take
- Shared vision: organization’s view of its purpose, its calling
|
7
|
- Team learning: “dialog”: where people essentially think together, occur
when people explore their own and others’ ideas, in order to arrive at
the best solution; “discussions”: occur when people try to convince
others of their point of view
- Systems thinking: to understand systems, people need to understand the
underlying patterns
|
8
|
- Embrace the Rules of Networks
- Three distinguishing characteristics od e-economy:
- It is global
- It favors soft things - intangibles, such as software, information,
ideas, and most importantly relationships - over hard things, such as
trucks, steel, and cement
- It is intensely interlinked
|
9
|
- Laws of networks
- Aim for relationship tech: all about connecting
- Follow the free: the best gets better and cheaper at the same time
- Feed the web first: more important to be on the right network or
network platform
|
10
|
- Take a Portfolio Approach
- knowledge, transactions, and discussion
- intellectual work, automated mechanistic work, and interpersonal work
- Follow Employees
|
11
|
- Educate Executives
- For their leadership roles
- To set the tone of the organization toward technology
- To use IT to promote business change
- To guide technology introductions
- To envision how IT can serve business strategy
- To align IT with business objectives
|
12
|
- To assess costs and benefits
- To use systems with comfort
- Ways to educate executives
- Learn by doing
- Read publications
- Through subordinates
- Individual demonstrations
- Executive briefings
- Brown bag theaters
- Short seminars
- Formal programs
|