nUnderlying
Infrastructure: improve handling information
in any form; have attributes that support
document processing and management
nStronger desktop
workstations: permit display of documents and delivery of nontext media
nStorage media: hold large volume of bits required for rich media documents
nNetworks: will interconnect workstations of most workers, within and between organizations
nUser-friendly software: enable computer
illiterate people to deal more
easily with documents on computers
nOperating systems: increasingly document/object oriented; shift focus from applications to documents