Prentice Hall, Inc.
Companies want to “manage” knowledge
tacit knowledge exists within a person’s mind and is
private and unique to each person; explicit knowledge has
been articulated, codified, and made public; ex. “The Rudy
Discovering “who” has the problem is a step in the right
Create environment that supports knowledge
sharing and emergence of knowledge brokers.
Successfully transferring knowledge depends 90% of
having the right culture, and 10% on technology.
Buckman Labs case online forums capture
information,volunteer experts identify valuable knowledge
and streams of reasoning-build knowledge base.
Why are Group Systems