Copyright 2002 by
Prentice Hall, Inc.
Measuring Systems Benefits:
The Roles of IS
nHelp other departments do their job better: “support
systems” with the goal to increase organizational
efficiency
nCarry out a business strategy: e.g., CAD
systems that customers
and suppliers can use together to
design custom products. Differ from support
systems because they are used by customers
nAs a product or service
as the basis for a product or service: e.g., testing or design software that a company sells to another firm