Copyright 2002 by
Prentice Hall, Inc.
Measuring Systems Benefits
Measuring Organizational Performance:
deadlines and milestones, operating within
budget, and doing quality work.
measures internal efficiency of operations.
Measuring Business Value:
marketplace goals, they must have a direct
impact on the company’s relationships with
customers, clients, or suppliers; e.g,
Measuring a Product or Service:
An IS offered
as a product or service to produce revenue,