Copyright 2002 by
Prentice Hall, Inc.
The main responsibility for managing the
of IT needs to pass to the
line, while the management of the IT infrastructure is retained by the IS
It is reflected in the following saying:
“We used to do it
required end users to obey strict
rules for getting changes made to systems, submitting job
“Next, we did it
them”-IS moved to taking a service orientation.
“Now, we do it
them”-which reflects “partnering”.
We are moving toward teaching them
how to do it themselves
To achieve this transformation, CIOs must play a leadership role in
their enterprise and develop partnerships with senior management,
internal and external customers, and suppliers.