§The main responsibility for managing
the use of IT needs to pass to the line, while the management of the IT
infrastructure is retained by the IS group.
§It is reflected in the following
saying:
1.“We used to do it to them”-IS required end users to obey strict rules for getting changes made to
systems, submitting job requests, etc.
2.“Next, we did it for them”-IS moved to taking a service
orientation.
3.“Now, we do it with them”-which reflects
“partnering”.
4.We are moving toward teaching them how to do it themselves”.
§To achieve this transformation, CIOs
must play a leadership role in their enterprise and develop partnerships with senior
management, internal and external customers,
and suppliers.