Copyright 2002 by
Prentice Hall, Inc.
A major set of partnerships revolves around internal and
external customers of the IS function.
The organization’s customers, who buy services and
products, are becoming customers of the IS function.
The first job is to build credibility with business peers, at all
This is happening most often in companies that use
multifunctional teams to run systems projects.
Peer-to-peer working can break down stereotypes, improve
relationships, and hopefully lead to a “partnering” mentality,
which seems to be the goal of the IS departments these
6.2 Nurture Relationships:
Relationships with Customers