DON’T BE SHI Coffee House CASE

Group ______ with Group _____

As Manager: _____ Group ____ As Employees: ______

LETTER ready.

Following steps of BAD NEWS strategy

Step 1 -- buffer

Step 2 – facts, say bad news

Step 3 -- compensation

Step 4 – thank you, point to future

Content of the Case

Dealing with Questions

ORAL Follow up after Q&A during meeting (repeat your main message)

Meeting Score _____ Writing Score ______ TOTAL = _____/100

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