KEYS                                BAD LISTENER                                      GOOD LISTENER


1. Listen for things you can use.    Always cuts out info he dislikes.              Always asks himself, “what can I learn/use?”



2. Judge the message, not the

messenger.                            Always ignores the message if he             Always judges the message.  He is aware

                                                thinks the speaker’s image is poor                       of bias and prevents himself from it.

                                                or he has some other bias.


3. Listen for feelings behind

the facts.                                 Always listens only to the words              Always listens to both the facts and feelings.

                                                and ignores the emotions of the



4. Wait until the speaker

finishes.                                             Usually starts to respond before the                     Always waits until the speaker finishes and

                                                speaker finishes.  He preplans most of    uses #1, 2 above.

                                                the time.


5. Resist psychological barriers.    Lets words or ideas become barriers to   Always keeps himself alert and aware of                                                                     understanding and learning.  Wanders or            psychological barriers.  He is not easily

                                                daydreams.  He is easily distracted by his          distracted, because he concentrates on

                                                own thoughts/biases.                                 what is being said.


6. Resist physical distractions.       Lets sounds distract and people               Does not allow sound to distract or

                                                interrupt his listening.                                people to interrupt him.  Finds a quiet area

                                                                                                            and concentrates on what is being said.



7.  Take notes and ask questions.  Takes too many notes in detail                  Take few notes, only key words and phrases.

                                                writing all words and misses the total     Afterward he fills in the details.

                                                verbal message from the speaker.




8.  Exercise your mind.                   Shuts his mind to difficult information,   Listens for main ideas and visualizes points.

                                                because he does not listen for main ideas,          Anticipates the next point.  Relates information

                                                does not visualize points and relate them           to personal experience and knowledge.

                                                to his experience/knowledge.