, which explains exactly how a user is to use a
system based on required function, is not effective.
A better approach is the
, in which users are
presented with how the systems are organized and how they work.
This manual becomes like a real map where the user is able to perform
more complex task in involving all the steps needed to perform a task.
This empowers users to solve problems on their own and dramatically
improves user proficiency and satisfaction with the system.
FACTORS THAT AFFECT THE UTILIZATION OF
IN THE AE OFFICES