LACK OF PROPER TRAINING
The absences of training is a key reason why users reject and resist
the implementation of new systems.
Training increase system usage
Hands-on training was found more effective than straight lecture
* * * *
Office were found reluctant to invest in training as much as they do
in acquiring hardware and software.
FACTORS THAT AFFECT UTILIZATION IN THE DESIGN PROCESS
FACTORS THAT AFFECT THE UTILIZATION OF
IN THE AE OFFICES